FAQ

We work with all trash service providers, as long as your bins are emptied they can be cleaned.

We understand that bins may not always be empty on cleaning day due to various circumstances. If there are one or two easily removable bags of garbage, our driver will take them out, clean your bins, and place the bagged trash back inside. However, we cannot service bins that are full or contain unbagged garbage. In such cases, you will need to reschedule your cleaning.

We recommend having your bins cleaned at a minimum once every 12 weeks, however some of our clients need service more often and prefer our monthly or 4 week package.

We do offer one time cleanings on an as needed basis, however in order to keep your bins properly sanitized we recommend going with one of our regular maintenance packages. 

We will always keep you notified via text, email, or both.  You will receive service notifications the day before and day of service to remind you to keep your bins free of garbage and to place them curbside. 

No, you do not need to be home. Simply place your bins curbside, and we will take care of the rest.

We schedule your bin cleaning for the day after pickup to ensure they are empty and ready for service. Since various collection services operate at different times throughout the day, it can be challenging to predict when your bins will be empty. To simplify things for you, we arrive the next day, guaranteeing your bins are cleaned and sanitized efficiently.

There are two ways you can reschedule your service:

Log into your account: On the left-hand side, you’ll find a tab labeled “Availability Calendar”. By clicking this tab, you can mark the dates when you are unavailable. The system will then automatically reschedule your next service for a date after those you’ve marked as unavailable.

Email or Call Us: You can always reach out to us by emailing support@sofreshbins.com, or calling us at 470-682-2467.

Please be aware that the specific cans assigned for cleaning cannot be changed each service. We place stickers on the front of your garbage cans to identify those scheduled for service. If you need to add a can to your plan, we make the process simple to ensure all your cleaning needs are met!

We are aware of most holidays that affect trash services and will reschedule accordingly. You will receive a text or email with the new date. If you don’t receive a message or have any concerns, please contact us at support@sofreshbins.com or call 470-682-2467

If you have any questions about your account or customer portal please call us at 470-682-2467 or email us at support@sofreshbins.com. We also have a contact us button below where you can quickly reach out!